Will there be a review of policy that lead up to the massive false ban?

[boozie2600]

Will there be a review of the policy or procedure that lead up to this debacle? What assurances will AGS/LostArk have that this does not happen again in the future. At this point though I supported AGS by preordering both Lost Ark and New World, I am extremely unlikely to purchase any more titles in the future out of fear that another mistake will nuke my over decade old Steam account.

[Kagami]

Hi @boozie2600

Hope you are doing well!

I’m sorry for the frustration about this issue with the bans.

About your question, I will be passing this to the team to take under consideration your opinion about this. However I can confirm to you that the policy will receive a change or anything like that but in case that this happen we will let you know about it in the News section of the Forum.

I also would like to share the post they made about this situation with the false bans.

False Bans Following January Bot Ban Waves

Update: All bans related to this incident have been reversed, both for the Lost Ark game and Steam accounts, and will be removed without penalty shortly. If for any reason you have persisting issues, please reach out to Customer Support. Thank you! Greetings Heroes of Arkesia, Following a recent wave of bot bans, we’ve seen an increase in ban appeals from players who have been incorrectly impacted by these bans. We have determined the error that triggered these false bans, and are actively wo…

False Ban Wave Compensation Package

Greetings Heroes of Arkesia, Following last week’s active efforts against bots, a ban wave was rolled out that mistakenly affected some Lost Ark players and their Steam accounts, including a number of players that had not recently logged in to the game. We know this issue was frustrating and potentially distressing, and the team has worked through the weekend to remove these game bans and ensure that any marks are being removed from the Steam accounts of impacted users. After investigating and …

I would like to share as well the link of the feedback section if you like to share your thoughts and feedback to improve the game.

Here is the link:

Game Feedback

Hope this information help you!