Wrong purchasing currency

Game Support English Support
1

Hello,
I tried to purchase royal crystal and the currency shows in Russian ruble, but my steam account is in USD
I made 2 web tickets but didn’t receive a response.
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2

Hello, have you tried to contact steam support? This looks to be an issue on Steams end.

I will also move this post to the game support section of the forums, our forum support staff may be able to assist. Thanks.

3

i tried steam but in the end it says
"Unfortunately, Steam Support cannot provide the best assistance with games made by other companies.

Please click the link below for information about how to contact the support team for this game."

4

Is the shop down ? for some reason I cand buy cristals it says purchase failed. Or is it on steam end?

5

Yeah I’m currently seeing several reports that the shop isn’t working. What server and region are you?

6

EU-C Kadan

7

Hello @ali8a and @PoundRO and thank you @OminousOnion for moving this one over,

I am sorry to hear you were having issues with the shop display and opening the shop respectively. I can confirm this was a temporary issue and should have been taken care off but please confirm if you are continuing to experience any problems and we will gladly look further into it.

See you in Arkesia! :wolf:

8

Yes is working now, Did u guy remove the bossrush ticket box from the shop?

1 Like
9

Hello @PoundRO,

I am glad to hear the initial problem has been corrected. As far as items in the shop, these may vary from time to time so it sounds likely that, if you are not seeing it in the shop, it has been temporarily removed.

See you in Arkesia! :wolf:

10

sadly it is still the same(735$ for 1000 RC)

11

Hello @ali8a,

I am sorry to hear you seem to be having issues with the currency display. Our suggestions in this case are to

  1. Go to Steam and then to your Account Details. Under the STORE & PURCHASE HISTORY, ensure you have the correct country selected.
  2. Make sure you are not connecting using any kind of VPN or proxy redirects and that your network provider or ISP is not redirecting your connection through any foreign location.
  3. Clear your Steam Cache.

If the issue persists, this scenario will require our tech team to look into your logs and follow up directly with other possibly sensitive account information that is best not posted on the forums so it would be better if you could please create a web ticket by going to Contact Us | Amazon Games.

Please, do not hesitate reaching out to live support to have this looked into.

See you in Arkesia! :wolf: