Wrong region when launching Lost Ark

Every time i launch the game I get put into NA West instead of the region I’m playing in, which is NA East.

It takes anywhere from 1 to 3 tries to get in the right region. I have even changed the RegionID in the xml file, put it on read only, and it has reverted back to WA more times than i care to count.

I can’t seem to find a permanent fix for this and would appreciate any help on the matter.

Hello @Moobones !

I see this is your first post, welcome to the Lost Ark forums! I understand that you’re being put in the wrong region when you log into the game. This is very odd, even more so when you’ve tried changing it manually. I’m very sorry for any inconvenience this may cause. Let me provide you with a couple of troubleshooting steps to see if they help with this issue.

As a general troubleshooting, we could try to Verify Files Integrity
In order to to that, go to your Steam Library and Right Click on the Lost Ark Title > Properties > Go to the Local Files Section > Then run the “Verify integrity of game files” check. If this did not work, please reinstall the game and check if it solves the issue.

Additionally, if the issue persists, please do try to contact our Live Chat so that they can help you raise a web ticket in order to work out a solution ASAP.

I hope this information helps.


Unfortunately, none of the above fixed the issue for me. I’ll go ahead and contact Live chat.

The issue seems to have stopped after I removed a switch between the modem and my PC.