Hello. So after opening 2nd plat pack on my striker instead of Aeons Aura Gauntlets skin from Founder Set I received Destined Aura Gauntlets (which is the one from Hermit Skin Set available in shop). Now I’m sitting with 2 copies of the same skin. Anyone got the same problem? Can it be fixed in any way?
5 Likes
I got the same problem, no idea why it happens. I think it might be striker-only issue. I sent a ticket to Amazon support, hope they answer something
2 Likes
same here just spoke with live chat and they said that its the one we get but that makes zero sense because the blue and red ones are from the cash shop not the founders packs???
As per Customer Support advice if you were affected by this bug please type your IGN and server in this thread while the matter is investigated.
Same story… all my friend opened there founder platinum and received Aeons aura Gauntlet so i did open my 2nd founder pack for this striker skin and received Destined one… the one i got from my hermit skin already…
IGN: Sapoun
Server: Avesta
IGN: Varathra
Server: Sirius
I have the same problem!
IGN: Greyboy
Server: Thirain
Same here!
IGN: Yodai
Server: Regulus - US East
Same issue here. No Aeon Gauntlets in my platinum chest. Only got the Destined which is the same one from the Store
IGN: Gaarou
Server: Enviska
Region: NW America
This is still an ongoing issue.
IGN: Geunjagam
Server: Karta
This is still an ongoing issue.
IGN: Henqq
Server: Neria (EUC)
Hello and welcome to the forums @Woyer,
I am sorry to hear you’ve run into an issue similar to the one on this thread but I heavily suggest against replying on top of older posts marked as resolved in order to avoid having yours overlooked and also due to the fact several patches have been applied since this post was last replied to, possibly addressing the initial issue and even if yours seems similar, it may not be the same.
If you are presently experiencing this issue, this scenario will require our tech team to look into your logs and follow up directly with other possibly sensitive account information that is best not posted on the forums so it would be better if you could please create a web ticket by going to Contact Us | Amazon Games.
Please, do not hesitate reaching out to live support to have this looked into.
See you in Arkesia! 