Hello! I’ve been dealing with an issue for 17 days now now, and at first I was willing to wait, but at this point I’ve exhausted all chat/phone options available. Some people suggested I post here as there is a possibility i may get assistance from the forums. I want to start this off by saying that both the AGS phone agent i spoke to initially as well as the Amazon Store support i spoke to both said that it was an error on their end and took written responsibility for it.
I purchased the gold founder’s pack on the 8th, and on the 10th decided that I liked the game enough that I wanted the platinum one as well.
On the 11th I got an email from Amazon that they suspected fraudulent activity on my account and that I’d have to change my password. This seemed weird because I’ve had the same payment method on there for years & have two factor enabled, but after contacting support about it they said nothing negative would happen, i just needed to change my password.
Later that day both of my founder’s packs were revoked, and i contacted both Amazon chat support, Amazon phone support and eventually AGS over a span of like, five hours. The AGS agent I spoke with over the phone instructed me to repurchase both packs on the same card & redeem the codes on the same account and everything would be fine. I asked about potential action being taken against my account and the AGS agent assured me that if i repurchased the pack everything would be okay and he’d make note of the error so nothing negative would happen to my account.
I was banned for code of conduct on the 13th.
I contacted AGS chat support again, and informed them of the issue & asked for the best information to provide to prove that the entire situation was caused both without my consent or approval and that I had gone above and beyond to rectify the issue as soon as it was an issue to ensure the safety of my account.
It’s been 17 days with no response. I included screenshots in my appeal, i included timestamps & names of the amazon agents that i spoke to, i documented everything i possibly could and included it in my appeal & have consistently reached out to support for an updated ETA or any information that they can give me and no one has said anything beyond ‘we’re really busy right now, please wait’
it’s super disheartening because a) i didn’t do anything wrong and b) tried my best to prevent anything negative happening and I’m still receiving 0 information. The entire situation is especially demoralizing as I reached out to Amazon store again on the 18th and they took full responsibility for the initial error and filled their own ticket to attempt to help me get my account back and still nothing has been done.