I don’t know when you’re going to learn the meaning of urgency. Stop asking for patience and time, you aren’t getting it - you did this with New World, and now long after that game is completely dead issues that players we’re complaining about in month 1 still haven’t been addressed.
The brutal reality is that if you require the amount of time you’ve been taking for things as simple as communicating with the community, you are not logistically equipped to manage games of this size plain and simple. I’m not saying it isn’t difficult, because it absolutely is, however it’s important to understand your limitations.
I am not going to start a biomedical company tomorrow, because I just can’t - I don’t have the resources or the expertise, it just isn’t a possibility for me and that’s ok.
On the other hand, the games you continue attempting to be involved in require more than you have the capacity to produce - I don’t know if this is a lack of expertise (as a large portion of AGS’ portfolio prior to New World was mobile games) or if you just don’t have the staff to manage these projects, but you guys are clearly in over your heads.
I lean more toward expertise, as some basic issues like community messaging are just completely absent - this thread borders on insulting:
Not a single word about honing rates, content release rates - yes the technical issues going on with the game are significant for the players experiencing them, however the real problem going on right now is the direction AGS appears to want to take the game in. I’m not saying SGR is innocent in all of this, as they allowed you to go forward with these decisions presumably (as none of us actually know the details of the publishing agreement you have with them), however it is interesting that many of these choices specifically financially benefit AGS and are directly at odds with the way content has been released in other regions.
It just feels a little weird to think that the western release has gotten a version of the game that just so happens to fly in the face of everything the game director has said he designs the game around, and is also at odds with every other version of the game.
You guys need to put out a statement immediately, and explain what you’re going to change by next weeks patch.
You do not have time, we are out of patience.
----- Edit -----
Something I left out of my original post may on second thought be one of the most relevant indicators as to who is behind this. One of the most mind boggling changes that was made to our version of the game, which has NEVER been made to any other version of Lost Ark is the change to Oreha’s Well hard mode from 1355 to 1370 - this was done to exacerbate the difficulty in accessing Argos, motivating players to swipe their credit cards to access the new raid.
**** AGS and Smilegate RPG Update Response ****
Absolutely, this situation has been a mess that has seriously hurt the players trust in AGS (and SGR for that matter). It is however important that we recognize when they do things right, or we lose all ability to claim we’re impartial and objective in our criticism. Yes there are still issues in the game we need addressed, bots are one that come to mind, but they are listening to us and they’re willing to make changes.
We have to take everything in it’s own context, and on this issue at least they’ve done something.