I dont care if I lose the pheons they gave us.
I dont care if I go negative…
I wouldnt even care if the whole patch was delayed.
BUT FIX THE DAMN SERVERS FFS… Cant do anything without someone getting DCd and/or end up finding a new party… this should have been the priority the whole time and not fix some stupid ingame mail and pheons
its just mail received from our generous hosts?
Bunch of pheons get given out, emergency maintenance happens to stop those pheons from being given out, you manage to claim a bunch of them. You seriously didn’t think that there may be more to the story? You thought it was fair that you get to keep them but 95% of players got nothing initially?
Also, you may not have accepted a loan contract but you absolutely spent those pheons. No one forced you to do that. And many people did it with the express purpose of making it so “they can’t take back the pheons”. Many people said this. You may have not but people knew something was unfair or dirty about the pheons so they tried to launder them as quickly as possible.
And no, it is not the same thing as “if AGS took all your account currency and gave them to 19 other players then the lose to you would be justified by the gain to them. After all, there are 19 of them and only one of you.” That’s not even remotely the same logic. It would be the equivalent of AGS giving me 2 million gold, me spending 2 million gold, then them giving 300k gold to everyone (me included) leaving me at negative 1.7m gold. I still got to spend 2 million gold before I earned it. I’m still net positive 300k gold compared to where I was before the incident. I still made a net profit compared to where I was. Your example is an entirely different situation that has zero relation to this.
You don’t get to compare someone taking what’s yours and giving it to other players to Pheongate. You don’t get to ignore that it was given to you and you didn’t earn it.
I think their communication was very bad, I think them going back on their word is very bad. But you still benefitted from this situation, you logically cannot claim otherwise. You currently, even with a negative pheon balance, have more than you started with before the pheon mails went out. And no one forced you to go on a buying spree with those pheons. You made that decision, you bought a ton of stuff that benefitted you at a time where tripod pieces were extremely valuable and cost pheons. You got a lot out of this deal. Unfortunately you now have to be part of dealing with the inequality of that situation in a game where boosting up one player with currency they didn’t earn harms the other players due to inequalities in buying power and character strength (which lets you potentially win in GvG, which lets you potentially get picked in raids over others, which potentially lets you get picked to join guilds over others, etc.).
“I feel bad for that one person out there who might’ve had a 10+ roster and just bought some pheons with real money then came out with less pheons than what they originally purchased for simply listening to AGS lol. Literally spent their money for nothing but hey AGS showed they would be fine with that.”
This is literally an impossible situation. Even if you claimed 240 pheons (the absolute maximum) from mails and then went to negative 210, no one took more than you had. You still gained 30 pheons from the compensation. And no one forced you to spend 240 pheons. And it’s not like you got nothing from 240 pheons. You may have buyer’s remorse afterwards but you still got what you purchased with those pheons.
There is no situation where you somehow end up with less than you started with in the current “Pheongate” or whatever you wanna call it.
I think being angry and frustrated with bad communication and being given a gift and having it taken back is understandable. But you can’t defy reality and claim that you somehow are worse off than before the mails went out. It’s just not true.
Im worse off because I spent some pheons on some lopang alts just for meme after what got confirmed they aint removing them.
And before this mail I spend 100 buck on pheons to fix tripods on my none lopang alts.
Not spending a dime after this amazing shenanigans. I
I mean you might wanna see what some people are posting. They did indeed lose it. I did say that one person I’m pretty sure these cases are rare but if I was that guy I’d be gutted.
Totally disappointed to AGS ,the next time when I want to pay the blue crystal for credit card , I should remember that what did you done for , put back card and save the money , just play the F2P not worst
AGS never lie, they Confuse =D
Your perspective is flawed. Did you ever not get something you paid for? Im guessing the answer is no. Again, you werent damaged in any way.
I already had purchased the tripods for all my top six. Then I received the “gift” from Amazon – 100 Pheons. Because it was a gift and the tripod update was imminent, I decided to spend the gifted Pheons on something I didn’t need: tripods for an alt outside of my top 6.
There is absolutely no chance I would have purchased these without the influx of 100 free Pheons, as I had already purchased so many Pheons to complete my top 6. I was already “in the groove”, had a little extra time and was just given free Pheons.
Please remove the items I purchased and restore the Pheons and Gold. In this world, when you are given currency as a gift it is your obligation to spend it on yourself. I feel tricked and taken advantage of. I would rather return the purchase than remain in Pheon debt.
“Here is store credit. Spend it on yourself. Psyche! Now you owe us for what you purchased. No refunds.” - AGS
“Manage to claim” and other word choices in your response appear to infer some interior, malicious or exploitative, motive behind opening up an email from the publisher, in the in-game mail system, and collecting the items. I can tell you that I was working on my tripods at the time the messages went out. I had accounted for the gold and pheons I needed to kit out my gold making alts. I created a spreadsheet to manage and track this. While working on this and making purchases, I received the messages, learned from the in game chat system that each character received the same message and gifts, and then proceeded to claim them on all my characters. This was as intended. Please note that up to this point ASG has not claimed that the messages were erroneous, instead they claim that the pheons were not meant to be included. How was anyone supposed to know that AGS did not intend on giving one of the items attached to that message? Seriously?
Now, because I had additional pheons, I adjust my plans. I spent down my gold, blue crystals, and the new pheons to buy tripods for a non-gold making alt. Not something I would have done had I known that I did not actually own the pheons. I committed those resources because I could now afford it and because doing so did not hinder my other, more important goals. It only made sense to me because I had the additional resources.
Again, going back to the phrasing “manage to claim,” do you mean to say that you would not have claimed them? Do you mean to imply that the player should have figured out the company’s error before they did and before their PR team did? Do you infer that players were just waiting around for ASG to make this screw up in order to profit by the error?
The point about 1 person versus 19 is to suggest that use of statics to justify the actions taken against those that claimed the pheons is inappropriate. That is, unless you are willing to say that the good of the whole can justify a wrong done to a few. In which case, the example is directly on point. Had the message gone out at peak time, or when you had been on, would you think differently? Had it been 20% of the player base that claimed the pheons? If your answer depends on the percent of people that claimed them, your answer is unprincipled, although maybe cynically pragmatic.
ASGs own error and the feelings of those that did not claim the pheons, are not reasons to remove currency from a player’s account. What they do justify is ASG allowing all other players to obtain the same gift.
To be very clear, you are not hurt by me getting anything legitimately in game, whether earned or gifted. Just like I am not hurt by you get anything legitimately in game. Your disappointment about not getting to claim something given or rewarded in game is not a justification for removing it from others.
absolute bullshit, and i say that because i was one of those people, as i stated MANY times yesterday on the forums.
13 characters at T3 - 130 pheons claimed.
2 characters sitting in trixion for reaper and summoner releases - ineligible to claim.
15 total character slots, 13 eligible.
i spent zero pheons from after opening my mail to servers going down on patch day.
i logged off pre-update with just under 300 pheons.
i logged on post-update to 112 pheons.
that’s over 170 pheons gone. yet i only claimed 130. i don’t even have 17 character slots open to do so.
even after the 30 pheon compensation, i’m still -10 pheons from before the mails were sent out.
another person also experienced a loss of roughly 20 pheons, on the forums last night.
just because you didn’t have it happen to you, doesn’t mean it wasn’t possible.
And because pheons are bought with blue crystals, which are only generated through someone literally paying with their credit card for royal crystals, taking more than what someone claimed and putting them in the negative could be classified as theft.
I don’t know how it is in the states, but I have heard in mentioned that there are some countries where a publisher is not allowed to put players into the negative when it comes to these kinds of currencies because that is them stealing money from their customers.
Hopefully you can get your situation rectified. But I mean, how can anyone really trust AGS anymore after this.
Do you always hurry to spend money as soon as you get some? Then bad things will keep happening to you. If you don’t have anything good to spend on here’s a life hack: Save it!
If you have a buffer you can then spend when you actually need to spend.
Erroneous payments can be retracted legally even when it’s real money. If you think it would be illegal to correct an in-game currency you are delusional.
taking more than the correct amount of ingame currency, bought with blue crystals from royal crystals which cost real world money, is considered theft.
and the situation AGS has themselves in right now is problematic. in the EU, what they just did is completely illegal and they could see themselves facing a monstrous lawsuit and be banned entirely from any of their games being allowed in the EU over this.
i don’t know why my last post replied to you. i specifically pressed reply under @hedning1390 to reply to them.
It was not erroneous the moment they said that they were not going to remove the pheons. They told their customers there was a mistake, tried to rectify that mistake, but because they could not after 5 hours, told everyone that the could keep it.
Only to turn around the next day and send everyone into the negative for spending the pheons that they said the day before that they were not going to lose.
That is not okay.
No worries. If what they did is against the law in EU, then perhaps those playing the game in that region could launch a complaint with your consumer protection board? I doubt the investigation would be completed in a timely manner, cause these investigations do take time and typically move at a snails pace.
I doubt anything will get done though. Call me a pessimist, but AGS has never really faced a consequence for any of their poor decisions, so I doubt they’ll face any for this most recent snafu.
oh, i’m not from the EU, i’m from canada, which i don’t believe has any regulations against this kind of BS.
just know from previous games having done similar things to playerbases that the EU isn’t as lenient as we are in NA.
it would most certainly take a long time if they even get it going in the first place. years.
but more than likely AGS will just keep on going about their shoddy business practices until their studio tanks and everyone finds themself out of work.